Knowing Yourself: Resolving Conflict part 2

If you read the post I published yesterday, you know that conflict happens when one person wants or needs something that is contrary to the wants and needs of another person.

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Conflict can happen between individuals or groups of people in our professional lives . . .

 

 

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and in our personal lives.

Conflict can take many different forms. And once conflict is acknowledged, conflict can be handled in many different ways.

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  • Avoiding conflict or letting emotions control one’s response to conflict usually leads to additional or more intense conflict, including hostility and negative attitudes and morale.
  • Positive ways to respond to conflict are more likely to lead to a successful resolution of a disagreement. Further, a positive resolution to a conflict can lead to respect and understanding among employees and a much better outcome for all involved.

EXERCISE: Think back to how you resolved conflicts or disagreements with family, friends, and co-workers. Do you usually feel better or worse after the conflict is over? Why? Have you considered how you might improve your conflict resolution skills?

To help you answer these questions, pick two examples of conflicts you have experienced and answer the questions below:

First example:  A time I DID get what I wanted after a disagreement was . . .



I felt . . .



The other person or people probably felt . . . (you may think the person or people were satisfied with the outcome of the conflict when they were not. Think unemotionally and honestly about how the person or people reacted to you or interacted with you after the conflict to gauge how they may have felt about the outcome.)



I would / would not handle the disagreement differently now because . . .



 

Second example:  A time I DID NOT get what I wanted after a disagreement was . . .



I felt . . .



The other person or people probably felt . . . (you may think the person or people were satisfied with the outcome of the conflict when they were not. Think unemotionally and honestly about how the person or people reacted to you or interacted with you after the conflict to gauge how they may have felt about the outcome.)I would / would not handle the disagreement differently now because . . .



Now, get to it . . .

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This Blog/Web Site is made available by me, an attorney licensed to practice law in CT. I am not a recruiter, hiring manager, or career agent. Nor am I an expert in any of the areas or issues related to job search activities. I am merely sharing my job search experiences with you. This Blog/Web Site is designed to provide accurate information on the subjects covered but should not be considered professional or legal advice.

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